Terms of service
Terms of Service
Overview
Welcome to ZEELUXE MART. The terms “we,” “us,” and “our” refer to ZEELUXE MART. By visiting our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.
If you do not agree with these terms, please do not use our website or purchase from our store.
Online Store and Third-Party Fulfillment
ZEELUXE MART is an online pet toys and accessories store. Some products may be sourced, shipped, or fulfilled through trusted third-party suppliers, warehouses, or fulfillment partners. Product availability, packaging, shipping origin, and delivery time may vary depending on the supplier and destination.
We make reasonable efforts to provide accurate product information, images, descriptions, prices, and availability. However, product colors, sizes, packaging, or appearance may vary slightly from what appears on your screen.
Eligibility and Account Use
By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you are using the website with the consent of a parent or legal guardian.
If you create an account, you are responsible for keeping your login information secure and for all activity under your account. You agree to provide accurate, current, and complete information when placing an order.
Products and Pet Safety
Our products are intended for pets and pet owners. Customers are responsible for choosing products that are suitable for their pet’s size, age, behavior, and chewing habits.
Pet toys are not indestructible. Always supervise pets during play. Inspect toys regularly and remove any item that becomes damaged, broken, loose, or unsafe. ZEELUXE MART is not responsible for injuries, damages, or losses caused by misuse, lack of supervision, normal wear and tear, or use of a product in a way not intended.
Orders and Payments
When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product unavailability, shipping restrictions, or errors in product information.
Your order is not accepted until payment is processed and an order confirmation is issued. Prices, promotions, discounts, and product availability may change without notice. Taxes, shipping fees, customs duties, or import charges may apply depending on your location and will be handled according to the checkout information and applicable law.
Shipping and Delivery
Delivery times are estimates only and are not guaranteed. Because we may use third-party suppliers and fulfillment partners, orders may ship from different locations and may arrive in separate packages.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather, supplier delays, or events outside our reasonable control. Customers are responsible for providing a complete and accurate shipping address at checkout.
Returns, Refunds, and Cancellations
Returns, refunds, exchanges, and cancellations are handled according to our Return and Refund Policy. Because some products may be fulfilled by third-party suppliers, returns must be requested and approved before any item is sent back.
Do not send any item back to the address on the shipping package unless we specifically instruct you to do so. Unauthorized returns may not be accepted.
Intellectual Property
All content on this website, including text, logos, images, graphics, product names, videos, design elements, and branding, is owned by or licensed to ZEELUXE MART and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, display, sell, or use any part of our website content, branding, or materials without our prior written permission.
Third-Party Services and Links
Our store is powered by Shopify. Shopify provides the platform that allows us to operate our online store, but any purchases made through this website are transactions between you and ZEELUXE MART.
Our website may include links, tools, apps, payment processors, shipping services, or other services provided by third parties. We are not responsible for the content, policies, practices, or performance of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.
Privacy
Your use of our website is also governed by our Privacy Policy. By using our website or placing an order, you acknowledge that your information may be collected and processed by ZEELUXE MART, Shopify, payment providers, shipping carriers, and other service providers as necessary to operate the store and fulfill orders.
Customer Reviews and Feedback
If you submit reviews, photos, comments, suggestions, or other feedback, you grant ZEELUXE MART permission to use, display, reproduce, edit, and publish that content for store operations, marketing, customer service, and promotional purposes.
You agree that your feedback will not violate the rights of others, contain false information, or include unlawful, offensive, or harmful content.
Errors and Inaccuracies
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted. This may include errors related to product descriptions, pricing, promotions, shipping charges, availability, or delivery estimates.
We may cancel or update an order if we identify an error or if a product becomes unavailable.
Prohibited Uses
You agree not to use our website for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose. You may not interfere with the security or operation of the website, upload malicious code, scrape or copy website content, impersonate another person, submit false information, or violate any law or third-party rights.
We reserve the right to suspend or terminate access to our website or services if we believe these terms have been violated.
Disclaimer of Warranties
Except where required by law, our website and products are provided “as is” and “as available.” We do not guarantee that the website will be uninterrupted, error-free, or always available. We do not guarantee that every product will meet every customer expectation, especially where product use depends on pet size, behavior, chewing habits, or supervision.
Nothing in these terms limits any rights you may have under applicable consumer protection laws.
Limitation of Liability
To the fullest extent permitted by law, ZEELUXE MART, its owners, partners, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, replacement costs, or damages arising from website use, product use, shipping delays, or third-party services.
Our total liability for any claim related to a product or order will not exceed the amount paid for that product, except where prohibited by law.
Indemnification
You agree to indemnify and hold harmless ZEELUXE MART, its owners, partners, suppliers, service providers, and affiliates from claims, damages, losses, liabilities, and expenses arising from your misuse of the website, violation of these terms, violation of law, or infringement of third-party rights.
Governing Law
These Terms of Service are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, without regard to conflict of law principles.
Changes to These Terms
We may update or change these Terms of Service at any time by posting the revised version on our website. Your continued use of the website after changes are posted means you accept the updated terms.
Contact Information
Questions about these Terms of Service can be sent to:
ZEELUXE MART
Canada