Return & Refund Policy

Return Eligibility

We accept returns on eligible items within 14 days of delivery. To qualify for a return:

• Items must be unused
• Items must be unopened
• Items must be in original packaging
• Proof of purchase is required

Non‑Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Opened skincare products
• Personal care items
• Health-related products
• Clearance or final sale items

Return Process

To initiate a return:

1. Contact our customer support team
2. Provide your order number
3. Receive return instructions
4. Ship the item back to the provided address

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be processed within 3–7 business days to your original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order details. We will arrange a replacement or refund.